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In Outlook for Android, you will see the error message "Track and Set Regarding are currently disabled..." if your username does not match your primary email address.

However, changing everyone’s primary email to match their usernames is not an acceptable workaround. When can I expect to get this working for Outlook for Android where I can have a different primary email than my username? Is there a viable workaround that doesn’t require changing users’ primary email addresses?

If we use the same username as primary email we are now disclosing usernames to email recipients which is against our company policies and those of all of our clients who also use O365. When we review O365 audit logs of failed login attempts, we see that bad actors are constantly trying to log in as users using their primary email address, not knowing that their usernames are different. The most recent phishing campaign that users fell for caught the users' passwords, but not their usernames because our policy saved the users from disclosing their usernames. Besides, users will not want to change their primary email addresses after all of these years of using it. Set regarding works in Outlook for Windows and Outlook Online with a different primary email address, so why is it different for Outlook for Android?

Would you make sure this gets on the Outlook for Android roadmap, please?

from Support Ticket # 120022624002483 :
"Regarding the App for outlook issue, I was able to discuss with the developer team, and I got the following confirmation that the only supported scenario its when the Username and Primary email match. Other scenarios are unsupported, which means that they were not intended to work, or they were not tested officially by our Developer. If they are working, that does not mean that it would continue working in the future. I asked them to take into consideration your scenario, and I was informed if more customers are requesting this change, this could be implemented in the roadmap. "
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J

This is especially hard for partners that have different emails for their partner account vs the business account and want to demo the software to clients.

Category: Email Management and Outlook Integration