In Dynamics 365 Supply Chain Management, when you define the approval workflow based on a monetary amount (Signing limit) and organizational hierarchy (Position hierarchy), if a department has one employee acting in a one more position, the approval process keeps looping and fails to complete when a Department Manager, General Manager, or Vice President requests the PR.

Example:

A = Staff

B = Department manager

C = General manager (Acting), Vice president (Primary position)

D = President

Less than or equal to 50K >> Approve by B, C

Less than or equal to 250K >> Approve by B, C (Acting) and C (Primary position)

More than 250K >> Approve by B, C (Acting) and C (Primary position) and D

Current result:

- If requested by A, the approval process works correctly.

- If requested by B or C the approval process does not work correctly. The approval process keeps looping and fails to complete.

Expected result:

- Regardless of the position by which the request is made, the approval process should complete correctly as defined.