Currently within D365 there are defined processes for generating global emails on:
* Missing Time Sheets
* Un-submitted Expenses

However, you cannot generate global emails for incomplete work-items. It would be beneficial to generate email reminders to users that have outstanding work-items by work-item type and status. This would ensure users are prompted to efficiently complete workflow within a suitable time-frame.

This would remove reliance on workflow configuration to generate email reminders that can only be produced at line or report level.

Ideally you should have the option to generate a reminder by the following options:
* Per Item
* Summary Per Item Type
* Summary All Items
* Batch Process
* Ability to edit email message
* Ability to group records and provide a count of outstanding items