Can we hide inactive records in"Recent records" or have option to disable "Recent records" in Add Existing subgrid lookup dialog?


There is an option for solely lookup field on form to disable Recent records in the lookup result, which is "Disable most recently used items for this field". However, there is no such control for Add Existing subgrid lookup dialog. End users may add disabled recent records to the subgrid view, c...

Read more...
0 Comments

Read more...
0 Comments

Category: Unified Interface (176)

STATUS DETAILS
Needs Votes

Subgrids with no data should hide table headers


When there is no data available in subgrid, table headers should be invisible. Otherwise, end users would mistakely think they are missing some data. If there are no headers at all the information is more clear.

Read more...
0 Comments

Read more...
0 Comments

Category: Unified Interface (176)

STATUS DETAILS
New

Option to disable validation and auto-format of HTML code in KA editor


KA editor validates and modifies HTML codes we put in automatically, which completely changes the layout of the article causing huge impact. Can we have option to disregard the validation and auto-format? Woud like to keep the HTML code as designed by author and render the article as expected....

Read more...
2 Comments

Read more...
2 Comments

Category: Knowledge Management (57)

STATUS DETAILS
New

Preview or confirm window before sending a file in Omnichannel chat


Would it be possible to make file preview or pop up a confirm window before sending a file in Omnichannel chat?Currently, the file will be directly sent out once user/agent select a file and click on open.There might be possibilities that they choose an incorret file. If the ...

Read more...
0 Comments

Read more...
0 Comments

Category: Customer Service Workspace (17)

STATUS DETAILS
New