Coupon codes cannot be manually added to return orders for an unlinked return where the customer used a coupon. The parameter "Manual entry of coupon codes for return without receipt" only works on POS. Call center orders can only receive discounts either automatically for all existing coupons (regardless of activation or validity period) or not at all because the Coupons button is disabled for returns.
Call center returns should be capable to selectively apply coupons to return orders without an all or nothing approach that doesn't fit standard business practice.
Comments
(My links to LCS issue number 978720 - "Coupons buttion is disabled for return order" were rejected as malicious. See the text of their remarks below)REMARKS"We understand the issue where the Coupons button under the Manage tab of sales orders is enabled only when the sales order type is "Sales order" and it is a retail order. This behavior has been in place for years. Currently, we do not plan to make changes to this functionality. However, we will monitor if customers express a strong need for this adjustment in the future.Additionally, the parameter "Manual entry of coupon codes for return without receipt" in Commerce parameters determines whether, for order lines with negative quantities, a coupon code must be manually entered to apply the associated coupon discount. Customers currently can use this functionality in orders with type as sales order, or in POS side. "
Category: Pricing, Discounts, and Taxes
Some might consider this a bug, and they'd be right. But the product team acknowledged the bug and chose not to address it because essentially, "it's always been like this".We generally expect Microsoft to be ahead of the times and be a force of change as opportunities to improve present themselves. Today, they are not. Maybe they'll consider fixing their mistakes in the future. To be seen.
Category: Pricing, Discounts, and Taxes