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When a company has both a customer service and sales function - it's not uncommon for customer service agents to receive cases that would be best referred to sales people.

The ability to covert a case to an opportunity OOTB would be useful for this scenario.
Category: Case Management
STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for your feedback. We need more votes for this idea to be considered.

Regards,
Product Manager, Microsoft