3
When a company has both a customer service and sales function - it's not uncommon for customer service agents to receive cases that would be best referred to sales people.
The ability to covert a case to an opportunity OOTB would be useful for this scenario.
The ability to covert a case to an opportunity OOTB would be useful for this scenario.
STATUS DETAILS
Needs Votes
Administrator on 2/20/2023 6:07:10 PM
Thanks for your feedback. We need more votes for this idea to be considered.
Regards,
Product Manager,
Microsoft