4
Swarming Feature will be fully deprecated at the end of June 2026. Due to customer statement, this is the useful feature and need to re-enable it in the future.
Depending on above document, this is previewing feature and be disabled after testing phrase.
STATUS DETAILS
New
Comments
This is mentioned documentation. https://learn.microsoft.com/en-us/dynamics365/customer-service/use/use-customer-support-swarming
Category: Customer Service Admin Center