Add Subject Field in the mapping.


Good afternoon to all, It would be great if the "Subject" field can be used in the mapping of the Data instead of / or additional to the Case Title if the company prefers it. So you can choose how your data will be mapped based in the Subjects or the Case Title. The Case Titles are not standar...

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Category: Customer Service Insights (historical dashboards, semantic topics, AI suggestions) (20)

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