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Suggestion to have a feature where we can check in CRM 2013, which email id customer is using to send emails.

Sanjana Palai on 4/29/2015 1:30:00 AM

Customer has clients ( Contact records) who have multiple email addresses on their record i.e Email, Email 1 and Email 2.
Steps :
Client is sending emails in CRM, when we check the Received email activity in CRM --> In the 'To' field we see the Contact Icon
So along with that if we by a click can check additional information as from which email address was the email sent.

Category: Unified Experience: Search, navigation and performance
STATUS DETAILS
Declined
Ideas Administrator

Dynamics 365 Sales (administrator)

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