Hello Team,

Customers have encountered an issue with the "Recurring" option in the "General" tab of customer journeys within Dynamics 365.

Scenario: Customers have an Outbound Marketing Form embedded on an external website, which correctly triggers the configured Customer Journey to send out emails and create leads in Dynamics. For instance, users who submit the form for an on-demand webinar are redirected to a "Thank You" page and receive an email with content. However, they should receive this email only once per submission, but instead, they are receiving an email once a day if they submit the form multiple times.

Observation: The current setup in D365 is sending emails daily to users who have submitted the form, which does not align with customer's intended functionality. The "Recurring" option appears to be influencing this behavior.

Suggestion: According to the documentation a contact can enter the journey multiple times. We propose that whenever a contact enters the Journey, the email should be triggered based on form submission rather than setting up a recurring journey.

Could you please provide guidance on configuring the customer journey to ensure that emails are sent only upon form submission and not on a daily recurring basis?