Comments
If this is not brought in line, the system behavior is peculiar and unpreciseIn the price details - Overview section you will see Price unit = 1, base price = 0,14In the price details - Base price section you will see, Price unit = 1000, price per unit = 0,14In certain sectors where prices go by 1000 ltr or kg, two decimals on 1 ltr or kg may end significantly off track.Example:Wood pellets would be $ 149,00 / 1000 kg, this will become $ 0,15 / kg, so we are a full dollar off.
We have also experienced issues with this since we launched DCCP in March 2025. Consults do not block capacity, meaning agents can receive additional calls whilst in a consult. Agents were advised to go onto DND to counteract this, but this prevents the consult then being transferred through. Would like to see this resolved.