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If you enable other Microsoft Dynamics CRM users to send email on your behalf settings in personal options, other users are able to send email on your behalf.

Currently if you reply to an email which was sent on somebody's behalf, a person who replies to an email becomes an original sender.

If you REPLY ON SOMEBODY'S BEHALF from an email whose email box has been enabled others to send on somebody's behalf, sender should not be user replying an email,
sender and its email address should always be a person who has enabled this personal option.

Also, an owner of Activity records for those emails which were sent/replied on somebody's behalf should be a person who has enabled this personal option. This would be less confusing.

It would be great to have those enhancements available for future use.

STATUS DETAILS
Declined
Ideas Administrator

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