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Phone to Case Conversion - Map All Fields That are Alike.

Ronald Covington on 4/4/2019 3:49:35 PM

During the Phone to Case conversion have it map all fields that are alike (ie: Description) which it currently does not.

Category: Case Management
STATUS DETAILS
Needs Votes
Ideas Administrator

Administrator on 9/25/2023 7:50:25 AM

Thank you for your feedback. Please vote for this idea to be considered. 

Sincerely,
PM, Microsoft.

Comments

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RE: Phone to Case Conversion - Map All Fields That are Alike.

Thomas SERPOLLET on 10/26/2021 8:00:57 PM

Which following reason Microsoft?

Category: Case Management