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Currently, Microsoft only supports open work items by two distinct views "My items" and "Items assigned to Queue" - Create a new view of all open Work Item to allow global administration of open items.

Defined processes exists for missing timesheets, unsubmitted expenses but no process for incomplete work items (which can contain approvals). Expose queue so a central admin team can coordinate and investigate open work items.

Category: Workflow
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Comments

T

Agree, once the work item has been approved it is no longer available from my items area from a user level. Would be good to have a global admin area to follow up on items or at least apply some filters to lookup certain work items.

Category: Workflow