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Workflow Work Items - Create a new global view of open work items for administration purposes

Tony Staples on 9/12/2019 4:38:57 PM
Currently, Microsoft only supports open work items by two distinct views "My items" and "Items assigned to Queue" - Create a new view of all open Work Item to allow global administration of open items.

Defined processes exists for missing timesheets, unsubmitted expenses but no process for incomplete work items (which can contain approvals). Expose queue so a central admin team can coordinate and investigate open work items.

Category: Workflow
STATUS DETAILS
Needs Votes

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RE: Workflow Work Items - Create a new global view of open work items for administration purposes

Steven Eggermont on 7/31/2024 8:06:41 AM

Hi,Would indeed be nice and productive to have this available, also to handle exceptional workitem treatement eg. illness. Especially when people are Out-of-office and people forget to activate delegation in D365, admins have quite a task now to re-assign workitems one-by-one to the appropriate people when users are on leave or ill for a couple of days.Best regards,Stevendelaware

Category: Workflow

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RE: Workflow Work Items - Create a new global view of open work items for administration purposes

Jason Cuolahan on 9/12/2019 10:15:02 PM

Agree, once the work item has been approved it is no longer available from my items area from a user level. Would be good to have a global admin area to follow up on items or at least apply some filters to lookup certain work items.

Category: Workflow