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Currently, when an agent asks for a consult to another agent there is no way for the agent receiving the consult to understand (before accepting and opening the consult) whether the consult request is via chat or via voice (adding the agent to the client call) and to understand who is asking for the consult. The suggestion is to introduce the possibility to distinguish between the two already within the pop-up and to add a field showing the name of the agent that is sending the consult request.

STATUS DETAILS
New