1

In our company, emails for surveys are sent according in the defined language of the contact through a workflow upon closing of a case entity.


It would be interesting if the language can also be transfered to the email snippet and ultimately the survey:


[Survey-Snippet-Start]0745f501-9940-e711-81af-e0071b6af0e1|customer={Full Name(Contact (Contact))}|other1={Case Number(Case)}|other2={Case Title(Case)}|language=fr[Survey-Snippet-End]


This will avoid to have a dual language for the email link in the email like:


Pour répondre, veuillez cliquer sur le lien ci-dessous:


SONDAGE | SURVEY <-- English content in French


When the user click on the link, it will also pass the default language to the survey interface instead of using the browser language.


Thanks!


 

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