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This idea is for call center functionality that is enabled in the Retail and Commerce module of D365 Finance and Operations. When call center orders take payment methods that are posted right away, any order cancellations will only allow a check refund method. Payment methods that post immediately at submit could be cash, bank wire, money order, etc. There are some instances where a check refund works but also need a way to refund back to the original payment method. This could be handled if the same override functionality existed on order cancellations that exists on RMA functionality.

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Needs Votes
Ideas Administrator

Thanks for the idea. It has now been marked as "Needs votes".

 

Program management,

Dynamics 365 Commerce