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Currently one of our partners using functionality of dynamic pre-chat survey, which will change based on customer's questions. Existing functionality of omnichannel doesn't allow to do so, and we need to build custom pre-chat survey page which is not fully integrated with the chat.
Having this will help a lot
Having this will help a lot
STATUS DETAILS
Completed
Administrator on 8/15/2023 12:47:16 AM
The solution was found and acquired by the customer. Closing this feedback.
Jessica Li
Product Manager