Ability to restrict Supervisor's access to specific queues
Due to security roles, we have to restrict access of users from one country to have an access to the conversations with users from other countries. Currently, supervisor can access all queues configured per countries and can access all conversations
Category: Omnichannel Ongoing Conversation Dashboard (13)
Dynamic Pre-chat survey with more than 5 questions
Currently one of our partners using functionality of dynamic pre-chat survey, which will change based on customer's questions. Existing functionality of omnichannel doesn't allow to do so, and we need to build custom pre-chat survey page which is not fully integrated with the chat. Having this wi...
Category: Live Chat (117)