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Email response on the merged case is associated with the inactive case

Vishal Tayade on 6/10/2017 4:46:00 AM

When merging 2 cases , 1 become inactive and the target case remains active, however the email response received on the email of the inactive case still gets tracked to the inactive case whereas it should be tracked to the active one.


We need this change in the product as our business demands this.


MS reference case # 117040593343028

Category: Unified Experience: Search, navigation and performance
STATUS DETAILS
Declined
Ideas Administrator

Dynamics 365 Sales (administrator)

Thank you for your feedback. We are declining/closing this idea as it has been open for more than 2 years and has not received sufficient numbers of votes. If the idea is still valid, request you to re-submit the idea.