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Is there a way to prevent a user from opening a session by clicking on a specific record ? For example, a user can open a case in a new session (shift + click on a case record) but the user should not open a systemuser record in a new session. Can we implement such rules ?
We also have the same request for tab opening.
This idea is to let the dev team to design the user experience : which link will open a new session or a new tab.
We also have the same request for tab opening.
This idea is to let the dev team to design the user experience : which link will open a new session or a new tab.
STATUS DETAILS
Declined
Administrator on 5/15/2023 5:58:45 AM
Customer Service workspace is based on Unified Client Interface with the same restrictions when it comes to web browser client. Different from Unified Service Desk that is a desktop with more control over the client.
However, we will be sharing the feedback with the Forms/Views team about the requirement to make some lookups non-clickeable like owner (systemuser) on a record or a view.