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Request to rework the Case Subject entity to make it more user-friendly for service agents.
Missing features for the current Case Subject entity:
- Textual search --> being able to type in the subject lookup field (so a service agent doesn't need to drill-down the whole tree every time again)
- Multi-lingual support (when you have service agents in multiple countries)
- Make subject entity extendable so partners/customers can extend this logic
- Make it possible to write a custom pcf control on the case subject field so partners/customers can customize the tree control to their specific needs.
The same feedback can be found on several community forums.
Missing features for the current Case Subject entity:
- Textual search --> being able to type in the subject lookup field (so a service agent doesn't need to drill-down the whole tree every time again)
- Multi-lingual support (when you have service agents in multiple countries)
- Make subject entity extendable so partners/customers can extend this logic
- Make it possible to write a custom pcf control on the case subject field so partners/customers can customize the tree control to their specific needs.
The same feedback can be found on several community forums.
STATUS DETAILS
Needs Votes
Comments
Very needed the Multi-lingual support (when you have service agents in multiple countries) !!!!Should be a must !!
Category: Case Management
Multi lingual is very important for this. Not all users understand English.
Category: Case Management
Administrator on 7/3/2024 5:43:09 PM
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
PM,
Microsoft.