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Request to rework the Case Subject entity to make it more user-friendly for service agents.
Missing features for the current Case Subject entity:
- Textual search --> being able to type in the subject lookup field (so a service agent doesn't need to drill-down the whole tree every time again)
- Multi-lingual support (when you have service agents in multiple countries)
- Make subject entity extendable so partners/customers can extend this logic
- Make it possible to write a custom pcf control on the case subject field so partners/customers can customize the tree control to their specific needs.
The same feedback can be found on several community forums.
Missing features for the current Case Subject entity:
- Textual search --> being able to type in the subject lookup field (so a service agent doesn't need to drill-down the whole tree every time again)
- Multi-lingual support (when you have service agents in multiple countries)
- Make subject entity extendable so partners/customers can extend this logic
- Make it possible to write a custom pcf control on the case subject field so partners/customers can customize the tree control to their specific needs.
The same feedback can be found on several community forums.
STATUS DETAILS
Needs Votes
Comments
Multi lingual is very important for this. Not all users understand English.
Category: Case Management
Administrator on 3/27/2024 8:10:15 AM
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
PM, Microsoft.