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Request to rework the Case Subject entity to make it more user-friendly for service agents.

Missing features for the current Case Subject entity:
- Textual search --> being able to type in the subject lookup field (so a service agent doesn't need to drill-down the whole tree every time again)
- Multi-lingual support (when you have service agents in multiple countries)
- Make subject entity extendable so partners/customers can extend this logic
- Make it possible to write a custom pcf control on the case subject field so partners/customers can customize the tree control to their specific needs.

The same feedback can be found on several community forums.
Category: Platform
STATUS DETAILS
New