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Can we add something which will apply validation to the pre-chat questions?
One example:
If I create a pre-chat survey field called "Email" I want to be able to ensure only valid email addresses are entered by the customer. (At the moment they can key any old rubbish into this field!)
One example:
If I create a pre-chat survey field called "Email" I want to be able to ensure only valid email addresses are entered by the customer. (At the moment they can key any old rubbish into this field!)
STATUS DETAILS
Under Review
Comments
We would like to see this for Email too.We use email to match to someone in our contact database.
Category: Live Chat
Administrator on 1/29/2024 4:37:41 PM
Thank you for the feedback on this idea. We are currently highly considering this as a part of future enhancements to the feature. Please continue to let us know examples you may use this in so we can make sure to account for them.
Jessica Li
Product Manager, Microsoft.