When Server-side Sync is enabled and a user is trying to tack Emails that are sent from mobile Apps such as Outlook for iPhone / Android and Microsoft Dynamics CRM App for iOS, currently a user is unable to track them and show these items in Activities.
As a workaround, a user needs to have Microsoft CRM for Office Outlook installed on desktop application.
Please enable the track button feature on Mobile Apps for better user experience.
Comments
When the Dynamics 365 App for Outlook is deployed, it is deployed to 3 places: Outlook client, Outlook OWA, and Outlook Mobile App. I have written an article on this here: https://www.crmsoftwareblog.com/2018/07/3-ways-to-access-the-dynamics-365-app-for-outlook/
Category: Microsoft Office Integration
When Dynamics 365 app for Outlook is deployed, functionality to track emails is present in Outlook for MAC. However, Outlook on iOS still missing option.
Category: Microsoft Office Integration
Sales people are not in the office and are not using laptops. They are using their phones for everything. Why can't we track emails in CRM that are sent from a mobile phone?
Category: Microsoft Office Integration
Why just enable in the Dynamics app the ability to create an email as an activity on the timeline, in the same way you can do it with the WEB app. Also this allows to use email templates. This is more easy than enable the track for a sales person, just send the email directly from the Mobile app.
Category: Microsoft Office Integration
Why just enable in the Dynamics app the ability to create an email as an activity on the timeline, in the same way you can do it with the WEB app. Also this allows to use email templates. This is more easy than enable the track for a sales person, just send the email directly from the Mobile app.
Category: Microsoft Office Integration
Administrator
Thank you for submitting your idea to our ideas portal. We appreciate your contribution and the time you took to share it with us. We have shipped many enhancements since this idea was posted and it is likely that it has been resolved. If not, kindly reopen. Thank you again for your continued support.