We would like to propose an Override Precedence Structure for Operational Calendars.

This would allow an admin to choose the precedence for Operational calendars between Workstream and Queue.

Use Case Scenario: We have two Queues tied to one Workstream that close before the Queues in the Workstream. Current functionality allows the Operational Calendar to be set on both the Workstream and Queue, but the Workstream always wins the precedence. We want to be able to choose which Operational Calendar takes precedence - Queue or Workstream.

IF set to Workstream, the Workstream Operational Calendar wins

IF set to Queue, the Queue Operational Calendar, if set up, wins