42
The customer account statement does not display negative amounts correctly.
Indeed we can see that, this transaction which is a negative amount in debit is displayed as a negative amount in credit.
The main impact is that it is really confusing for the users and for the client as the customer account statement are sent as an official document to the clients to give them an overview of all their transactions and their balance. The balance is correct but the transactions are wrong and it is really confusing for an accountant.
Indeed we can see that, this transaction which is a negative amount in debit is displayed as a negative amount in credit.
The main impact is that it is really confusing for the users and for the client as the customer account statement are sent as an official document to the clients to give them an overview of all their transactions and their balance. The balance is correct but the transactions are wrong and it is really confusing for an accountant.
STATUS DETAILS
Needs Votes
Comments
This certainly needs addressing, because the users of the customer account statements have a very good understanding of how debts and credit work and since the Negative amount in the customer statements are not applied correctly users always raise it as an error in D365
Category: Credit and collections