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How to identify the call is transferred with attribute in the data interaction object?

Lakshmi prasanna Athukuri on 1/7/2025 10:26:36 AM

How to identify the call is transferred with attribute in the data interaction object.


Please suggest if any other solution how to identify the call is transferred.




Category: Customer Service Admin Center
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RE: How to identify the call is transferred with attribute in the data interaction object?

Lakshmi prasanna Athukuri on 1/13/2025 1:28:40 PM

@Greg_Botson , @tim.smith, @jacobshaw is this possible, or should I raise it servops ticket. Please suggest.

Category: Customer Service Admin Center