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The current design of the BRB entity Booking Status updating the End Date/Time impacts our situation of wanting to complete a Booking with the Scheduled End Date/Time values.
Currently when you complete a booking, it over-writes the End Date/Time value with a current datestamps
Suggestion raised in conversation with Jason Cohen on Yammer:
•Toggle for "Update End Time" (Y/N) on the Booking Status
•Toggle for "Update Actual Arrival Time" (Y/N)
•Toggle for "Update Start Time" (Y/N)
•Toggle for "Pause Booking Journal"
•Toggle for "Resume Booking Journal"
•Toggle for "Split Booking when applied - Complete previous, create copy with new set as scheduled for right now"
The problem is that the End Date/Time maps that value into the Work Order, Schedule Board and Invoice and which can lead to incorrect invoicing amounts and incorrect visibility in the Schedule Board
I just want the option to have this setting so we don't have to implement complex workarounds
Thanks,
Dave
Currently when you complete a booking, it over-writes the End Date/Time value with a current datestamps
Suggestion raised in conversation with Jason Cohen on Yammer:
•Toggle for "Update End Time" (Y/N) on the Booking Status
•Toggle for "Update Actual Arrival Time" (Y/N)
•Toggle for "Update Start Time" (Y/N)
•Toggle for "Pause Booking Journal"
•Toggle for "Resume Booking Journal"
•Toggle for "Split Booking when applied - Complete previous, create copy with new set as scheduled for right now"
The problem is that the End Date/Time maps that value into the Work Order, Schedule Board and Invoice and which can lead to incorrect invoicing amounts and incorrect visibility in the Schedule Board
I just want the option to have this setting so we don't have to implement complex workarounds
Thanks,
Dave
STATUS DETAILS
Completed

Jason Cohen (administrator) on 8/8/2023 10:08:11 PM
Thanks again for raising this item. We've implemented the most critical part of this feedback. Our new default behavior is that when a user updates a booking status to “Completed” on behalf of an assigned resource, the booking’s end time will be preserved and the end-time will not update to the current time stamp.
Complete bookings while preserving end time
Thanks,
Jason Cohen & Valerie Horvath
PMs - Dynamics 365 Field Service