Hello,

If you use today WhatsApp 1st-party integration between Dynamics 365 and WhatsApp (via Azure Communication Services) you need to go to Meta WhatsApp Manager to create the templates and send for approval. Then, once approved by Meta, you'll need to go to your Dynamics 365 Customer Service or Contact Center admin center, go to Workstreams and add some details regarding the approved templates in it so they can be used.

We could streamline and make this process more efficient by:

1. Have a single management template interface within D365 Customer Service/Contact Center admin center. Using WhatsApp Meta Manager API to submit for approval and check status.
2. Within that interface and once the template has been approved, choose in which workstream to add each template.

This will ease the process for many customers and provide a more unified view of WhatsApp as a whole within Dynamics 365. I think the value proposition will be enhanced.