Add channel info to Outbound Message on timeline
When an outbound message is shown in the timeline of a record, it would be useful to see what channel that outbound message was sent via. When communication with the customer it's helpful to tell them they should have received a SMS with their case number for example.
Filter on language locale for Quick Replies
The Quick Reply section holds a huge variety of language/data samples that can be sorted on e.g. language locale, but not filtered. If I work with EN or with EN + FR, I'd want to be able to filter on just the languages needed when I edit and/or create new Quick Replies.
The p...
Omnichannel for customer service projection record entry
Future featuring the option to easily maintain omnichannel for customer service projection record entry on an specific item, might be helpful. (e.g. potential issue, potential solution, potential future location, etc....) Not having the option to set projection record entry, the user may potenti...