Currently, when an email remains in the “Pending Send” status, users are not proactively notified. They typically only become aware of the issue after manually opening the email record and reviewing the error message. This creates delays in identifying failed or stuck communications and may impact timely follow-ups with customers.

We need a notification such as in-app notification mechanism within Dynamics 365 that automatically alerts users when an email remains in the “Pending Send” state beyond a defined threshold (e.g., 5–10 minutes).