When customer opens an Activity (Phone call/E-mail), then the recipient does not auto populate.
- Customer performed below mentioned steps
1. Login into CRM https://cwbdev.crm.dynamics.com organization (It is CRM 2013 org).
2. Click on Microsoft Dynamics CRM ? Sales ? Contacts
3. Open an Contact record
4. Search for the Activities sub-grid and click on �+� sign.
5. Then select Email/Phone Call.
6. There the recipient field was blank for Outgoing.
7. Subject field populates with the Contact/Account name.
- Then he logged into CRM 2011 org.
1. Login into https://cwb.crm.dynamics.com
2. Click on Workplace ? Account
3. Open an Account record
4. Select the Activities sub-grid under the �Notes & Activities�
5. Click on �Add New Activities� ? Phone call
6. It would open a phone call activity and a Recipient field would populate automatically.
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