5

When working With lots of activities, cases and Queues you want to make sure that the support-worker send e-mails from Support@Company.com and not own e-mail. Let Dynamics 365 remember if you prefer to reply from Support@Company.com og PersonalEmail@Company.com. Also let Administrator decide this...

Category: Routing/ SLA
STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

Comments

T

This is actually a rather critical feature for a serious customer service solution. One very few customer service centers will have their service agents send emails from their own email addresse. They will always send emails from one or a list of different common mailboxes (or actually queues). Having the option of defining (per user) the default "send from" mail box is a MUST in a customer service solution.

Category: Routing/ SLA