Hi team,
In OBM, there's a feature to make an email expire or set a certain day / time of the day to send emails, should the members enters the email tile.
In RTJ, there's no such feature, and this is not great for automation.
We often trigger emails after emails as part of a customer life-cycle management (hence journey), but if we can't control the send time of subsequent emails, then emails could go out at 12am on a Sunday, and we can't have that.
Can we please have these features added?
Thanks!
Comments
This is a very big issue, not just in helping to control timing of messages, but if someone enters a journey dynamically in real-time after other wait steps/emails have gone out to the audience and we can't expire the emails, they end up getting pushed all the way to the furthest wait step and get all emails in the journey up to there immediately - even if they should not. Expiring emails in the old system, outbound, was the only way to ensure this doesn't happen.
Category: Customer Journey Design
Just an update on this - we worked out how to use "Quiet hours", so the bit about "send during work hours" can be ignored.We just need the ability to make an email tile expire.
Category: Customer Journey Design