Now a contact can only go through a journey once. Should be able to set a journey if there is a trigger (such as a new form submission) to go through the journey again.
Comments
Hi there,
Can this idea be re-opened since it has not yet been resolved for outgoing marketing?
Or, do we have to submit a new idea from scratch?
Thank you very much.
Tanya
Category: Customer Journey Design
agree, this functionality is still needed
Category: Customer Journey Design
Is there a way to also do a repeat journey in this manner in 'outgoing marketing'?
I need to trigger an auto-response e-mail each time a form is submitted - regardless of whether the contact has submitted the form / completed the journey before.
Recurring journeys require a fixed interval, therefore it is not a solution. The auto-response e-mail needs to be 'on-demand' and triggered right away with no max amount of submissions.
Thanks for tips and addvice!
Category: Customer Journey Design
Actually since we are handeling the DOI-process via a customer journey, it would be vital to have the option a contact can go through the journey multiple times.
Category: Customer Journey Design
This idea will make marketing app more robust for marketing automation. Actually we need to do workarounds.
Category: Customer Journey Design
I totally agree to this Idea. Contacts should go through a customer journey more than once, in every markting application we have with our customers this function is needed and go through a lot of trouble to find work arounds.
Category: Customer Journey Design
I totally agree on this. It would be really necessary to have the journey go twice or more in the journey.
Category: Customer Journey Design
We have exactly this problem regarding our custom double-opt-in process and this would solve the issue
Category: Customer Journey Design
Absolutely needed for recurring Business Transactions over Web with the same Response routine!
Category: Customer Journey Design
Absolutely agreed, Contacts should be able to go to journey more than once, that is the case in every marketing automation application.
Now I have a subscription journey where I will send thank you for subscription to my customer after each form submission but unfortunately, each contact can receive an email once only.
Category: Customer Journey Design
Administrator on 9/23/2021 12:49:33 AM
Thank you for your feedback.
We released this feature as part of the functionality for the Dynamics 365 Marketing product, that was launched in August 2021.
Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-event-based-journey#set-the-journey-start