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If there is an incoming call via MS Teams, D365 contact (e.g. through or within teams) should open with the number and the contact details of the dailer (Account/Company, Opportunities, Activities,Website ...). After the call an activity is documented.
This should also be possible for missed calls via MS Team. These should be linked to the D365 contacts.
This should work for D365 Sales, Service and Marketing.
STATUS DETAILS
New

Comments

V

Our customers are consistently asking for this feature, and without it they refuse to implement voice. they are getting this from RingCentral.

Category: Collaboration including Teams and Office 365 Integration

V

Totally great idea! It would be really nice to have this feature as a standardfunctionality of the Dynamics 365 Teams-Integration. Have heard this request by customers several times!

Category: Collaboration including Teams and Office 365 Integration