28
We desperately need functionality to process a click and collect order where the order is fulfilled from a central warehouse. This is the process the vast majority of customers uses, mainly for picking abilities and stock accuracy (better at warehouse than in store).

As opposed to taking the stock from store, the stock is picked at a central warehouse, and delivered to the store, pre packages ready for customer pick up.

We need the ability to
a.) process this kind of order (from all channels)
b.) mark it as received at the store (with an email sent to the customer to notify them it is ready to collect) - preferably by scanning the order number in a separate screen.
c.)Pick up process which is just an acknowledgement in the system that it is been collected (the dispatch and invoice has already been completed).

d.) Ideal scenario - a mechanism to process failed collections - where the customer does not show up. In this scenario, we should be able to refund the customer automatically, and either put the stock back into store stock, or return to the warehouse.
STATUS DETAILS
Under Review
Ideas Administrator

We will continue to monitor votes to determine if this should be prioritized into our product backlog.  Thank you for your feedback. 

Comments

A

yes please

Category: Cross-Channel Order Processing

A

I echo Andrew. Seems a bit strange that this doesn't currently exist as a functionality!

Category: Cross-Channel Order Processing

A

Yes please - everything Andrew has said is spot on

Category: Cross-Channel Order Processing

A

Upvoted..
... and if you could also fix the current issue on the 'pay invoice' operation on POS, we would also be able to collect a payment for those Click and Collect orders in-store..

Category: Cross-Channel Order Processing