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We desperately need functionality to process a click and collect order where the order is fulfilled from a central warehouse. This is the process the vast majority of customers uses, mainly for picking abilities and stock accuracy (better at warehouse than in store).

As opposed to taking the stock from store, the stock is picked at a central warehouse, and delivered to the store, pre packages ready for customer pick up.

We need the ability to
a.) process this kind of order (from all channels)
b.) mark it as received at the store (with an email sent to the customer to notify them it is ready to collect) - preferably by scanning the order number in a separate screen.
c.)Pick up process which is just an acknowledgement in the system that it is been collected (the dispatch and invoice has already been completed).

d.) Ideal scenario - a mechanism to process failed collections - where the customer does not show up. In this scenario, we should be able to refund the customer automatically, and either put the stock back into store stock, or return to the warehouse.
STATUS DETAILS
Under Review
Ideas Administrator

Thank you for this product suggestion! We've added this feature to our backlog, will continue to monitor the votes and feedback to determine its prioritization and delivery timeline. - Boyce Zhu, Principal Product Manager, Dynamics 365 Commerce

Comments

A

This functionality would be highly appreciated since the current setup with defining a mode of delivery as Pick up in store results in a retail sales order being excluded from the DOM-brokering. The preferred solution would be: Allowing a retail sales order with mode of delivery Pick-up in store to be included in the DOM-brokeringDOM-broker assigning the retail sales order to a specific warehouse/hubThe warehouse/hub pick and ships the retail sales order to the store where the customer have requested to pick it upThe package arrives at the store and is marked as received, triggering a notification to the customer. A time stamp is also added showing when the order was marked as received at the store (see step 8 below).The customer enters the store to pick up their order. The retail sales order is marked as picked up and handed outIf the customer haven´t paid their order in advance/full, the checkout view is opened in Store Commerce and the customer is requested to pay their orderThe order is paid, and the status of the retail sales order is updated to invoiced.If the customer haven´t picked up their order, the functionality Andrew is describing in step D would be great. Would also be nice if there is a view in Store Commerce showing received/picked orders/order lines, which haven´t been picked up yet, with the possibility of filtering on the time stamp when a retail sales order/order line was picked/marked as received. This last part is because most companies have a policy that a package will only be held in the store for a specific number of days before it is returned/cancelled.

Category: Order processing and fulfillment

A

Just would like to add my support for this. Currently working with another client who need - this at least the fifth retailer I have worked with over the last few years who have this requirement. And when you consider that some of the largest UK retailers (Marks & Spencer, Next, WH Smiths) offer this service to their customers, it is something I would expect to see.

Category: Order processing and fulfillment

A

Is there any news about this? Two years have gone since the idea creation, but I do not see any similar features in the current roadmap… Would be very useful

Category: Order processing and fulfillment

A

yes please

Category: Order processing and fulfillment

A

I echo Andrew. Seems a bit strange that this doesn't currently exist as a functionality!

Category: Order processing and fulfillment

A

Yes please - everything Andrew has said is spot on

Category: Order processing and fulfillment

A

Upvoted..
... and if you could also fix the current issue on the 'pay invoice' operation on POS, we would also be able to collect a payment for those Click and Collect orders in-store..

Category: Order processing and fulfillment