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We desperately need functionality to process a click and collect order where the order is fulfilled from a central warehouse. This is the process the vast majority of customers uses, mainly for picking abilities and stock accuracy (better at warehouse than in store).

As opposed to taking the stock from store, the stock is picked at a central warehouse, and delivered to the store, pre packages ready for customer pick up.

We need the ability to
a.) process this kind of order (from all channels)
b.) mark it as received at the store (with an email sent to the customer to notify them it is ready to collect) - preferably by scanning the order number in a separate screen.
c.)Pick up process which is just an acknowledgement in the system that it is been collected (the dispatch and invoice has already been completed).

d.) Ideal scenario - a mechanism to process failed collections - where the customer does not show up. In this scenario, we should be able to refund the customer automatically, and either put the stock back into store stock, or return to the warehouse.
STATUS DETAILS
Under Review
Ideas Administrator

Thank you for this great product suggestion! We've added this feature to our backlog, will continue to monitor the votes and feedback to determine its prioritization and delivery timeline. - Boyce Zhu, Principal Product Manager, Dynamics 365 Commerce

Comments

A

Just would like to add my support for this. Currently working with another client who need - this at least the fifth retailer I have worked with over the last few years who have this requirement. And when you consider that some of the largest UK retailers (Marks & Spencer, Next, WH Smiths) offer this service to their customers, it is something I would expect to see.

Category: Order processing and fulfillment

A

Is there any news about this? Two years have gone since the idea creation, but I do not see any similar features in the current roadmap… Would be very useful

Category: Order processing and fulfillment

A

yes please

Category: Order processing and fulfillment

A

I echo Andrew. Seems a bit strange that this doesn't currently exist as a functionality!

Category: Order processing and fulfillment

A

Yes please - everything Andrew has said is spot on

Category: Order processing and fulfillment

A

Upvoted..
... and if you could also fix the current issue on the 'pay invoice' operation on POS, we would also be able to collect a payment for those Click and Collect orders in-store..

Category: Order processing and fulfillment