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We desperately need functionality to process a click and collect order where the order is fulfilled from a central warehouse. This is the process the vast majority of customers uses, mainly for picking abilities and stock accuracy (better at warehouse than in store).

As opposed to taking the stock from store, the stock is picked at a central warehouse, and delivered to the store, pre packages ready for customer pick up.

We need the ability to
a.) process this kind of order (from all channels)
b.) mark it as received at the store (with an email sent to the customer to notify them it is ready to collect) - preferably by scanning the order number in a separate screen.
c.)Pick up process which is just an acknowledgement in the system that it is been collected (the dispatch and invoice has already been completed).

d.) Ideal scenario - a mechanism to process failed collections - where the customer does not show up. In this scenario, we should be able to refund the customer automatically, and either put the stock back into store stock, or return to the warehouse.
STATUS DETAILS
Under Review
Ideas Administrator

We will continue to monitor votes to determine if this should be prioritized into our product backlog.  Thank you for your feedback. 

Comments

A

Just would like to add my support for this. Currently working with another client who need - this at least the fifth retailer I have worked with over the last few years who have this requirement. And when you consider that some of the largest UK retailers (Marks & Spencer, Next, WH Smiths) offer this service to their customers, it is something I would expect to see.

Category: Order services and integration

A

Is there any news about this? Two years have gone since the idea creation, but I do not see any similar features in the current roadmap… Would be very useful

Category: Order services and integration

A

yes please

Category: Order services and integration

A

I echo Andrew. Seems a bit strange that this doesn't currently exist as a functionality!

Category: Order services and integration

A

Yes please - everything Andrew has said is spot on

Category: Order services and integration

A

Upvoted..
... and if you could also fix the current issue on the 'pay invoice' operation on POS, we would also be able to collect a payment for those Click and Collect orders in-store..

Category: Order services and integration