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Currently, a button must be added in the E-Mail Designer that points to a Customer Voice survey. When sending the e-mail, the customer voice survey must also be added to the customer journey, otherwise the button (for the survey) will not be sent. Even if this is available in the email.
This is a great source of error for marketers, as they often assume that the selection in the email designer is sufficient.
My idea: limit the functionality of the button only to the e-mail designer and not include it in the customer journey.
This is a great source of error for marketers, as they often assume that the selection in the email designer is sufficient.
My idea: limit the functionality of the button only to the e-mail designer and not include it in the customer journey.
STATUS DETAILS
Completed
Administrator on 12/8/2021 5:04:02 PM
This capability is available through real-time marketing journeys. The if/then branch in real-time marketing journeys will automatically show the customer voice survey response action if the email contains a customer voice survey. You don't have to explicitly add anything to the email tile in the journey designer. See Real-time marketing journey tile reference (Dynamics 365 Marketing) | Microsoft Docs