As an end of day process a Cashier will perform a Safe Drop for the Checks collected on their shift throughout the day. There is a chance the cashier will make a mistake and accidently over declare the value of Checks on the Safe Drop. To correct this a safe removal operation is required. However, when completing a Safe Removal from the Manage Safe screen the payment method defaults to Cash with no option to change to checks or any other payment method.
Comments
This fix will enable the retail store staff to correct a known error, when a cashier accidently over declares the value of the check safe drop. The manager does not have the ability to reject the safe drop and send it back to the cashier, they must accept it into the safe. Current functionality only allows for the return of cash tender out of the safe. If no correction is made the safe balance in the office is overstated and will lead to issues with the end of day deposit. This will also cause the retail statement to not post and will require manual intervention by the finance team to correct. Additionally, the cashier that processed the safe drop will also be off due to the error. This functionality already exists with the cash tender, it simply needed to be added to the check tender. Once this feature is added the store staff can simply send the excess check funds back to the cashier. This will balance the safe, office shift, and cashier shift, and will allow the reporting to accurately reflect the true movement of funds, and allow the retail statement to post at the end of the day.
Category: End of Day and Financials
To err is human;
To fix, wise.
Category: End of Day and Financials
This would greatly improve the product regarding support of a live retail environment, where mistakes happen.
Category: End of Day and Financials
This is needed to balance the retail financial statements if not both Cash and Credit Cards are off and will not allow my statement to post due this difference.
Category: End of Day and Financials