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Add new tile / edit existing tile on a live journey

Erick Erick on 10/21/2024 6:25:39 AM

As per title, this is not possible in RTJ.


I have seen an idea suggestion on adding new tile, and marked as completed in 2022, but this is not the case as of today.

https://experience.dynamics.com/ideas/idea/?ideaid=6548bec6-941d-e911-9461-0003ff688f46


Could we please have these features:


  1. Adding new tile to a live journey (not avaiable in OBM)
  2. Edit existing tile on a live journey (currently possible in OBM). This particular one is critical as we do update email tiles with updated dates if the expiry date has passed.


Thanks!

Category: Journey Design
STATUS DETAILS
Under Review
Ideas Administrator

Administrator on 11/27/2025 5:30:09 PM

You can edit live journeys.

Edit a live journey in Customer Insights - Journeys - Dynamics 365 Customer Insights | Microsoft Learn
Edit email components in a live journey - Dynamics 365 Customer Insights | Microsoft Learn

Please share more info if you mean something different. 

Best, 

Microsoft PM

Comments

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RE: Add new tile / edit existing tile on a live journey

ELCA EAdmin on 11/20/2025 4:32:19 PM

Hello, This is very important for us. The client cannot update a Wait tile and is forced to stop the journey and redo the whole thing in case they want to wait for 2 days more for an email to be sent.

Category: Journey Design