"We are having an issue with Teams voicemails that they won't get tracked to Dynamics CRM, and therefore not creating new cases. We do know this is because server side sync would not track automated emails, however this is important for our business since we are having cases not being created and missing the track of all the communications we wanted" --JCV, D365 CRM Support Engineer

We currently have a helpdesk mailbox that automatically creates Cases out of incoming emails--which works. And we have a Teams Voice helpdesk Queue. We cannot figure out a way to get Teams voicemails transcriptions into Dynamics. We have the voicemail transcription emails going to the same helpdesk mailbox, but they fail to go into Dynamics with an error "An error occurred while creating incoming email in Microsoft Dynamics 365 for the mailbox..."

This is a huge hole in our helpdesk customer service process. Voicemails are typically higher priority than emails, yet we can't figure out how to get them into Dynamics as Cases. I opened a ticket about a year ago with Microsoft, and after bouncing it around between different people and departments, they have suggested that I post to this forum.

Above is the quote from the latest tech to work on it.

SR number 120091524007776