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We have been working with the customer workspace app for some time now. Unfortunately, we are missing a dashboard/wallboard for the calling agents.
Agents can't see now how many waiting customers there are per queue.
This is very important to us. Agents not only work call shifts but also do cases and emails. When they can see that there are waiting customers they can rotate in the call shifts themselves.
Is there a possibility of creating a wallboard with the number of waiting callers per queue? I am sure there will be several customers who would like this, since every calling system works with a wallboard.
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New