Add language selection in template selection Customer workspace app


After reviewing the official Microsoft documentation, we found that the email template selection window is different for D365 Sales and D365 Customer Service because the two programs have different requirements.


Read more...
0 Comments

Read more...
0 Comments

Category: General (217)

STATUS DETAILS
New

A wallboard is missing from the customer workspace app.


We have been working with the customer workspace app for some time now. Unfortunately, we are missing a dashboard/wallboard for the calling agents. 


Agents can't see now how many waiting customers there are per queue.

This is very important to us. Agents not only work c...

Read more...
0 Comments

Read more...
0 Comments

Category: Insights & Follow-up (35)

STATUS DETAILS
New