21

Support .Net Core for Plugin Development

Please support .Net Core for plugin development or at least give us a roadmap as to when it will be supported.

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4 Comments

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Category: Platform (447)

STATUS DETAILS
Needs Votes
20

Search in Timeline

This idea is not specifically related to CS. In general it should be possible to search in timeline. Currently there is only filter option available. Option could be to expand filter with search text box or put text box on top of the timeline.

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0 Comments

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Category: Platform (447)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We added search for Timeline in our April 2020 release. For more information on Timeline functionality please see https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-overview.

For our October 2020 release we are adding highlighting of the search matches.

Sincerely,

PM,

Microsoft.

19

Composite Address Formatting Configuration

The Address composite field in Dynamics is formatted based on the value of the country field. This is not configurable and so it can't be customised if the format for any particular country is incorrect. If the address is "England" or "United Kingdom", then the address is format is CORRECT. Th...

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2 Comments

Read more... 2 Comments

Category: Platform (447)

STATUS DETAILS
Needs Votes
19

Automatically update Embedded Canvas App ID whenever the form is deployed to other environments

Currently whenever the form with Embedded Canvas App is deployed to other environments, the person who has deployed this form should change the App ID, because the App IDs are not same in all environments. It will be awesome if we can have a way to keep this App ID after importing the form from ...

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0 Comments

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Category: Platform (447)

STATUS DETAILS
Needs Votes
18

Tool tips

Please keep the old tooltip functionality until the new one releases.

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3 Comments

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Category: Platform (447)

STATUS DETAILS
New
18

Users should have ability to remove personal views shared by other users which they don't want

Users do not have any option to remove personal views shared by other users which they don't want. Shared User (owner of the view) only can unshare the view. If the shared user becomes disabled / unavailable, then its not possible to remove those personal views for Users from their view list. ...

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0 Comments

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Category: Platform (447)

STATUS DETAILS
Needs Votes
17

Dynamics 365 CE on-premises + App for Outlook + *MFA* is not supported

“Effective October 1 2020, the legacy Dynamics 365 for Outlook (also referred to as the Outlook COM add-in) is retired. Customers must transition to the modern Dynamics 365 App for Outlook at the earliest. Microsoft will not provide support or any further updates (including security and critical ...

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1 Comments

Read more... 1 Comments

Category: Platform (447)

STATUS DETAILS
Needs Votes
17

Improve Duplicate Detection Results UI

When you run a duplicate detection job, the user interface is small and hard to work with. And the potential dupe at the bottom has fields that cannot be adjusted. For account, for example, the top view uses our views, so the Account Name field is wide enough. But the bottom view is not optimi...

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0 Comments

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Category: Platform (447)

STATUS DETAILS
Needs Votes
17

Dynamics for Outlook - Convert email to case

Currently, you can use the Dynamics for Outlook add in to create a case while looking at an email or to track an email to an already created case. If you want to create a new case (or convert an email to a case) from the add in you can simply open it and do so but the information such as Custo...

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0 Comments

Read more... 0 Comments

Category: Platform (447)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

PM,

Microsoft.

17

Views need to show precise amount of Total records even if the number of records exceed 5000+

Views do not show precise amount of Total records when the total number of records exceed 5000. Right now, the only way to find out the total number of case records or contact records is to export all the records to an excel spreadsheet and then get the count. This is not user friendly and is ...

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1 Comments

Read more... 1 Comments

Category: Platform (447)

STATUS DETAILS
Needs Votes