Ability to merge on mobile app
It would be very useful to be able to merge records on any UI mobile apps.
Respect security in lookup fields
If the security roles a user holds does not grant them access to a record, but they are permitted to read another record that contains a lookup to the record that should be secured, then it would be good if the platform could obscure or hide the name of the record. For instance, the Product enti...
Service update schedule change, sandboxes before production organizations
A customer uses D365 as a background system for their critical services. The goal is to run regression tests in sandbox (dev+test) organizations at first in order to gain lead time in case regression occur. Currently this is not possible, as service updates are performed for the whole region at o...
Test account for System Administrators to test from End User point of view
As an administrator of the application, I need to test that the permissions I've granted to my users are sufficient for them to successfully complete their work. I'm already a fully licensed user and need to impersonate other users. Either provide me with an 'impersonate user' feature/function o...
Request to make Case Subject more user-friendly for service agents
Request to rework the Case Subject entity to make it more user-friendly for service agents. Missing features for the current Case Subject entity: - Textual search --> being able to type in the subject lookup field (so a service agent doesn't need to drill-down the whole tree every time again) -...
Site twice on enabled users default report in Finnish
When looking at the default "enabled users" view on the admin side there is one "Site" column in English, but if I change the interface language to Finnish then there are two "Sijainti" columns and therefore no standard Export to Excel works as there is a duplicate column name
SharePoint Integration - Stop Hard Deletion of files
Applicable to Dynamics 365 CE. When a file is deleted through Out-of-box SharePoint integration, it is a hard delete. This seems a bit reckless, from an admin perspective. Might be worth to do a soft-delete so that SharePoint / Office365 Admins can recover the deleted file from SharePoint recy...
Bing Maps API Key to be made available again for use by integration
With the Field Service version 8.8.10.44 the Bing Map API key is hidden in Field Service Resource Scheduling records. We had several Powerautomate flows which uses Bing Maps tasks like Get Lat/Lang details from a given address and it needs an API key. Now as customers have already licensed D365 ...
Allow removal of solution layers on calculated fields
If there's a solution layer on a calculated field, you can't remove it using "Remove active customizations". This limitation can create significant work if there are many dependencies or code references.
Allow Workflow on Inactive Cases
I believe just about every entity allows workflows to be ran regardless of what state it is in on a Entity. But for whatever reason Case entity they blocked this feature. This makes it very difficult to clean data, migrate fields around etc. Please enable write access to case when inactive.