1

Auto Populate ‘Call From’ when Phone Call Direction is changed to Incoming by Default

My clients service desk team primarily receive calls, so we expected to change the default Phone Call direction from Outgoing to Incoming to save end users from manually switching the direction to Incoming each time a call is made. Unfortunately, when the default direction is changed to Incomin...

Read more...

0 Comments

Read more... 0 Comments

Category: Platform (181)

STATUS DETAILS
Needs Votes
1

Allow user access based solely on inherited roles

Within our D365 solution, we use a basic role which only has the "Read License info" privilege on it, in order to grant the user access to the system. Other privileges are handled automatically through the use of permissions inherited from teams and business units. It would be helpful if we could...

Read more...

0 Comments

Read more... 0 Comments

Category: Platform (181)

STATUS DETAILS
Needs Votes
1

On the Customer service hub, when a subgrid's width is decreased it shows an icon against each row. The icon has some initials is there a way to customize this and show meaningful initials instead.

On the Customer service hub, when a subgrid's width is decreased it shows an icon against each row. The icon has some initials is there a way to customize this and show meaningful initials instead

Read more...

1 Comments

Read more... 1 Comments

Category: Platform (181)

STATUS DETAILS
Needs Votes
1

Fix the 'Model Driven App' button on a Solution > New

On the 'Solution' option in make.powerapps.com, select the Solution and click New. Try and create a new Model Driven App doesn't do anything.

Read more...

1 Comments

Read more... 1 Comments

Category: Platform (181)

STATUS DETAILS
Needs Votes
1

UCI switchover for base CRM

The UCI switchover for the base CRM is still a preview feature with reports not working in the version  Read more...

0 Comments

Read more... 0 Comments

Category: Platform (181)

STATUS DETAILS
Needs Votes
1

Refresh Fields list on Form builder

It would be a big time saver if it were possible to refresh the Fields list in the Form builder without having to reload the page.

Read more...

0 Comments

Read more... 0 Comments

Category: Platform (181)

STATUS DETAILS
Needs Votes
1

Android app - Alert on each new case allocated to team staff

Hi, as my other post, our customer asked us to improve alerts and productivity. They wanna that his team receive alerts on the Dynamics mobile app (Android devices) when a ticket is allocated to the technician - this is different to receive email alert since they already receive too many email...

Read more...

0 Comments

Read more... 0 Comments

Category: Platform (181)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

Vamsi

PM, Microsoft.

1

Customizable ribbon buttons

Dynamics CRM The ribbon Workbench is a powerful tool; the problem is that some of the buttons of the ribbon are not customizable from there. As an example, we have some default buttons in a Subgrid: "Show all records" or "View associated records" and the behavior is not as expected; neither do...

Read more...

0 Comments

Read more... 0 Comments

Category: Platform (181)

STATUS DETAILS
Needs Votes
1

Retrieve/ Retrieve All Message for a specific entity in CRM

Currently Retrieve and Retrieve All messages fires on all records reads. This puts lots of performance bottleneck. Platform should allow these messages to be executed on only specific entities. In scenarios where its unavoidable to write code on Retrieve and Retrieve All messages (due to business...

Read more...

0 Comments

Read more... 0 Comments

Category: Platform (181)

STATUS DETAILS
Needs Votes
1

Protect pinned records

As I understood through Microsoft Support there is a 'by design issue' causing records to unpin. Apparently, the multiple access / sessions / users at specific time can cause the stored data to be inconsistent thereby making some pinned records to get unpinned. My suggestion is to fix this design...

Read more...

0 Comments

Read more... 0 Comments

Category: Platform (181)

STATUS DETAILS
Needs Votes