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[Dynamics 365 App for Outlook] Make the user able to put several records in the "Set regarding" option in an email

When a user wants to track an email in his Outlook, he only has the option to put one record in the "Set regarding". I think that it would be useful to make the user able to put multiple records from multiple entities (for example put an opportunity, a case and a contact). I think it makes more ...

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Category: Connected Customer Service (4)

STATUS DETAILS
New
1

Dynamics 365 for customer service case action tasks planning

For some reason I currently can't identify wether there are customer service case action task plannings with expiration or end dates and effort times estimates by main responsible (s) including team operation. Not potentially featuring customer service case action task plannings by main responsi...

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Category: Connected Customer Service (4)

STATUS DETAILS
New
1

Dynamics 365 customer service goals stop and restart tracking history

Wish we future feature the option to track customer service goals stop, suspended and re-started history inquiries. Not visualizing goals history tracking, we may not be able to easily and efficiently visualize goal progress or goal plannings.

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Category: Connected Customer Service (4)

STATUS DETAILS
New
1

Customer service voice of the customer survey distribution through Omnichannel Twilio SMS for customer service

For some reason I can't currently identify whether there is an option to distribute surveys through Twilio SMS for omnichannel on Microsoft Dynamics 365 for customer service. Featuring Twilio SMS customer voice distribution maybe potentially helpful for short surveys plannings within What's up T...

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Category: Connected Customer Service (4)

STATUS DETAILS
New