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Dectivated user is visible in resource list on service calendar

Operations: 1. Remove user license in Admin Portal 2. User has been deactivated automatically in Dynamics 365 3. User still visible in service calendar resource list. In D365 V8 environment , the service calendar resource hasn't be split with User/Service Activity/Appointment. The deactivated ...

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Category: Customer Service (34)

STATUS DETAILS
Planned
October 2019
Ideas Administrator

Thank you for your feedback. We have this issue as part of our backlog and will soon address the issue 

Sincerely,

PM,

Microsoft.

0

New System setting Email: Set From field as unresolved values if multiple matches are found in Incoming Emails

Microsoft links an incoming email automatically to the first account it notices in CRM with the corresponding email address as it is their opinion that an email address is a unique item in accounts. We don’t share this opinion as several accounts could use the same email address. For ins...

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Category: Customer Service (34)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback.

We are not considering the suggestion at this time due to the following reason: Accounts and Contacts are modeled to have unique email address, and hence duplicate record detection is auto-triggered whenever you try to save a contact with previously existing contact's email address. 

Sincerely,

PM,

Microsoft.