1

Bring back the up and down arrows in Dynamics Customer Service

Before the update to the unified interface, there were up and own arrows you can use to move between records in the entity. Those arrows were replaced, can we bring them back as our users were use to moving up and down case records using the arrows.

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Category: Unified Interface (176)

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2

Bulk delete in UCI is not available

Bulk delete in web classic was available in the ribbons and it helps to user immediately create an advanced find and exceute the bulk delete. Now in UCI is not possible to use bulk delete in the ribbons or even delete thru advance find. Customers are requesting return back or set a similar func...

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Category: Unified Interface (176)

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23

Form Notification default color change and ability to customize it

The notification bar that appears on inactive records or cases that are closed in UCI/Unified Interface is grey only which is not very easy to spot by the eye and our users would like to have it appear as yellow as it used to be in the legacy web client. There seems to be no supported way to cha...

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2 Comments

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Category: Unified Interface (176)

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1

I'd like to be able to add a custom parameter to the URL used to open a UCI form that Javascript can use

I think the ability to pass a custom parameter in a URL would be extremely valuable and not hard to implement. It would allow us to avoid having to maintain multiple copies of the same form with the only difference being JavaScript parameters. Presently, adding anything to a UCI URL causes an err...

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Category: Unified Interface (176)

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Needs Votes
14

Unified Interface View Filtering Lookup fields - only show Active records

When you use the OOTB filtering on a View within the UI, and select to filter on a lookup field, the view will show both Active and Inactive records. Ideally this should only show Active records.

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1 Comments

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Category: Unified Interface (176)

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7

Add an ability to restrict an access to new advanced filtering panel available in a View

We have a model-driven app where an access to a custom entity is configured. And an access only to one view of that entity is configured in a hub (model driven application). After login to this hub, a user can see only one configured view and everything is fine for now. But using new advanced fil...

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2 Comments

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Category: Unified Interface (176)

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1

Option to add a Ribbon button to open Related Items (Associated Record View) in a new Window

Our customer service personnel are often working on Orders where they must almost always open a couple different Related Items lists. The current experience requires a user to click Related Items, scan for the name of the Related Item in the Drop Down list and then click it. Ideally, they'd like ...

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Category: Unified Interface (176)

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Needs Votes
1

Option to open Related Items (Associated Record View) in a new Window

Our customer service personnel are often working on Orders where they must go back and forth between an Order and related items. The current experience requires a user to first duplicate the Order tab and then find the Related Item in the Drop Down list and click it. We'd like to have the option ...

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Category: Unified Interface (176)

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Needs Votes
5

Change activity status in timeline

In the timeline on cases email that is send and received is stated as "Closed". When working on cases, this is very confusing for our users. The case is open, but everywhere in the timeline is the word "Closed". We'd prefer that status reason (draft, send, received) for emails or at least to be a...

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Category: Unified Interface (176)

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Needs Votes
6

Autofill textboxes

In the classic interface Dynamics remembered what I previously filled in the text boxes. I just had to type one or a few characters and I get a list of suggestions. This helps us to be more efficient. Unfortunately this feature is not available in the new interface. Please add it as soon as possi...

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1 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Needs Votes