34

Mail Editor- best in-class required/Outlook like

***9.1- CK Editor VERSION missing features to optimize user experience*** Context reminder: lot of communications done with customers/external partners/internal partners is done via Mail to keep trace of service request for traceability/auditability/compliance…therefore Mail communicati...

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2 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

 

We updated and modernized our email editor experience in the April 2020 Wave 1 release. And in our October 2020 Wave 2 release we are completing this transormation with updates to the email template and signature builder experiences.

More information on these email experience can be found at https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-overview

 

Thank you.

20

Expand all - in the Timeline

We want to have a "Expand all" Option in the Timeline - which expands all Notes, Activities visible on the Screen. With this Option we would also be able to use the Browser Search within the Timeline. I think this Option was already the in previouse Versions

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6 Comments

Read more... 6 Comments

Category: Unified Interface (176)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

 

For our October 2020 Wave 2 release we have enabled an expand all/collapse all records option for the timeline. You can learn more about timeline functionality from https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-overview.  Specifically the information on the new expand functionality is available from https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-overview#expand-all-records

 

Thanks again for the great suggestion.

 

1

Add Search Bar to Top of the Window

The Unified Interface remove the universal search bar at the top. It's only one extra click but it's inconvenient to have to click on the search button now, wait to be brought to the search page, then select the type of search you want to do. There's lots of space for it since the breadcrumbs hav...

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0 Comments

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Category: Unified Interface (176)

STATUS DETAILS
Completed
Ideas Administrator

Hello - Thank you for this feedback. We have a new search experience with a ton of usability and core searhc improvements, one of which is a global search bar in the page header. This is currently an opt-in feature. Here is the blog post that you can review: Introducing the new search experience in model-driven Power Apps | Microsoft Power Apps